Hometown Media app support
Sign-in trouble, a portfolio question or something that needs our attention? We can help.
Email app supportcontact@hometownmediatn.com
Sign in to your program
You can browse Hometown’s public work without an account. Athlete portal access requires an invitation and an approved account.
Use the email address Hometown invited. Sign in with your connected Apple or Google account, request an email link, or choose your password. If a link expires, request a new one. Contact us if your invitation or connected account isn’t working.
Open the web portalYour athlete’s portfolio
The app and web portal use the same account and saved information. If an athlete or portfolio is missing, contact Hometown so we can check the account’s family access.
Only selected details appear on coach-share pages. A public portfolio needs a parent to turn it on. You can review sharing in the web portal.
Report a concern
Use Report beside a received chat message or announcement reply. You can also block a sender and manage blocked senders in Settings → Privacy & safety.
For a concern about a portfolio, photo or video, email us with a short description. You do not need an account to contact us.
Email a safety reportDelete your account and content
In the app, open Settings → Privacy & safety → Delete account and content. You’ll sign in again and confirm before deletion starts. On the web, use the account deletion control in Settings.
Deletion removes your login, authored messages and submitted content. Other family members’ accounts and separately owned Hometown content remain. If you can’t sign in, email support for help.
Read the deletion policy